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Speech
To talk is good.
The latest version of ProffittCenter has an added speech capability. This is an option that can be turned off if required, or can be restricted to certain aspects of the operation of the system. In use, we have found that restricting the use of speech to speaking the change to be given, and giving verbal warnings on error conditions, is the most effective. The reason for this is that operators, and that includes ourselves, have a habit of not always looking at the screen to confirm actions. This is a particular problem with the screen at right angles to the operator, but is a problem at all times. The reason is that eye contact is normally maintained with the customer, and eyes need to be refocused view the screen. Sound has proved to be a valuable asset in working practice. Using speech fully, with the description of products, quantities, etc. proved less valuable, but has an intriguing reaction with customers, so please do experiment with the options.
To use the speech facilities, a copy of the Microsoft speech engine must be installed. The whole download from the Microsoft site is rather massive, so I have found it easier to download the free version of ReadPlease, which contains the necessary elements of the speech engine, from www.readplease.com. Alternatively, search for ReadPlease, on your favourite search engine.
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Thursday, 6 September, 2007